Refund Policy:
Thank you for purchasing tickets from 977 Events Limited. We aim to provide exceptional experiences and clear information about our ticketing terms. Please read this Refund Policy carefully before purchasing tickets, as it explains when refunds, exchanges and credits may be available.
By purchasing tickets through our website, you agree to this Refund Policy.
General Policy
Unless otherwise stated, all ticket sales are final.
Once a ticket has been purchased and your booking has been confirmed, refunds will only be issued in the circumstances outlined below or where required by applicable UK consumer law.
Event Cancellation
If 977 Events Limited cancels an event and it is not rescheduled, ticket holders will be entitled to a refund of the face value of their ticket.
Refunds will normally be processed using the original payment method within 14 days of the cancellation being confirmed.
Booking fees or transaction charges may only be refunded where required by law or where expressly stated.
Event Postponement or Rescheduling
If an event is postponed or rescheduled:
* Your ticket will usually remain valid for the new date.
* If you are unable to attend the rescheduled event, you may be offered a refund, ticket exchange or event credit at our discretion or where required by law.
* Any deadline for requesting a refund will be communicated at the time of the announcement.
Venue Changes
Minor changes to the venue, seating arrangements, event schedule, supporting acts, performers, speakers or programme do not normally qualify for a refund.
Where a significant change materially affects the event, we will review refund requests on a case-by-case basis.
Customer Cancellation
If you decide not to attend an event, are unable to attend, or change your mind after purchasing tickets, refunds will not normally be available.
This includes, but is not limited to:
* Personal commitments
* Illness
* Travel disruption
* Work commitments
* Weather affecting your travel
* Booking the wrong tickets
You may wish to consider obtaining suitable event or travel insurance where appropriate.
Duplicate Purchases
If you accidentally purchase duplicate tickets, please contact us immediately.
Where duplicate purchases are confirmed and reported promptly before tickets have been used, we will review your request and may issue a refund at our discretion.
Ticket Transfers
Where permitted for a particular event, tickets may be transferred to another person.
Transfer requests must be submitted before the event and may be subject to verification or administration requirements.
Not all events allow ticket transfers.
Refund Requests
To request a refund, please contact us with:
* Your full name
* Booking reference
* Email address used for the booking
* Event name
* Reason for your request
We may request additional information to verify your booking.
Processing Refunds
Approved refunds will be made using the original payment method wherever possible.
Please allow up to 14 working days for funds to appear in your account after your refund has been processed, although this may vary depending on your bank or payment provider.
Non-Refundable Fees
Unless required by law, the following may not be refundable:
* Booking fees
* Processing fees
* Delivery charges
* Administration charges
Where applicable, these charges will be shown during the booking process.
Event Admission
No refunds will be given if:
* You arrive late.
* You are refused entry due to failing to comply with venue rules.
* You are removed from the event because of inappropriate behaviour.
* You fail to produce a valid ticket.
* Your ticket has been lost, stolen or shared in breach of our Terms and Conditions.
Force Majeure
977 Events Limited shall not be liable for refunds, compensation or additional costs arising from events beyond our reasonable control, including but not limited to:
* Severe weather
* Flooding
* Fire
* Government restrictions
* National emergencies
* Public health incidents
* Industrial action
* Terrorism
* Power failures
* Other unforeseen circumstances
Where possible, we will seek to reschedule affected events or provide alternative arrangements.
Fraud Prevention
We reserve the right to refuse refunds where fraud, ticket touting, unauthorised resale or misuse of tickets is suspected.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection legislation in England, Wales, Scotland or Northern Ireland.
Contact Us
For refund enquiries, please contact:
977 Events Limited
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Website: [Insert Website]
We aim to respond to all refund enquiries as quickly as possible, normally within 5 working days.
Policy Updates
977 Events Limited reserves the right to amend this Refund Policy at any time. Any updates will be published on our website and will take effect from the date shown above.
Thank you for purchasing tickets from 977 Events Limited. We aim to provide exceptional experiences and clear information about our ticketing terms. Please read this Refund Policy carefully before purchasing tickets, as it explains when refunds, exchanges and credits may be available.
By purchasing tickets through our website, you agree to this Refund Policy.
General Policy
Unless otherwise stated, all ticket sales are final.
Once a ticket has been purchased and your booking has been confirmed, refunds will only be issued in the circumstances outlined below or where required by applicable UK consumer law.
Event Cancellation
If 977 Events Limited cancels an event and it is not rescheduled, ticket holders will be entitled to a refund of the face value of their ticket.
Refunds will normally be processed using the original payment method within 14 days of the cancellation being confirmed.
Booking fees or transaction charges may only be refunded where required by law or where expressly stated.
Event Postponement or Rescheduling
If an event is postponed or rescheduled:
* Your ticket will usually remain valid for the new date.
* If you are unable to attend the rescheduled event, you may be offered a refund, ticket exchange or event credit at our discretion or where required by law.
* Any deadline for requesting a refund will be communicated at the time of the announcement.
Venue Changes
Minor changes to the venue, seating arrangements, event schedule, supporting acts, performers, speakers or programme do not normally qualify for a refund.
Where a significant change materially affects the event, we will review refund requests on a case-by-case basis.
Customer Cancellation
If you decide not to attend an event, are unable to attend, or change your mind after purchasing tickets, refunds will not normally be available.
This includes, but is not limited to:
* Personal commitments
* Illness
* Travel disruption
* Work commitments
* Weather affecting your travel
* Booking the wrong tickets
You may wish to consider obtaining suitable event or travel insurance where appropriate.
Duplicate Purchases
If you accidentally purchase duplicate tickets, please contact us immediately.
Where duplicate purchases are confirmed and reported promptly before tickets have been used, we will review your request and may issue a refund at our discretion.
Ticket Transfers
Where permitted for a particular event, tickets may be transferred to another person.
Transfer requests must be submitted before the event and may be subject to verification or administration requirements.
Not all events allow ticket transfers.
Refund Requests
To request a refund, please contact us with:
* Your full name
* Booking reference
* Email address used for the booking
* Event name
* Reason for your request
We may request additional information to verify your booking.
Processing Refunds
Approved refunds will be made using the original payment method wherever possible.
Please allow up to 14 working days for funds to appear in your account after your refund has been processed, although this may vary depending on your bank or payment provider.
Non-Refundable Fees
Unless required by law, the following may not be refundable:
* Booking fees
* Processing fees
* Delivery charges
* Administration charges
Where applicable, these charges will be shown during the booking process.
Event Admission
No refunds will be given if:
* You arrive late.
* You are refused entry due to failing to comply with venue rules.
* You are removed from the event because of inappropriate behaviour.
* You fail to produce a valid ticket.
* Your ticket has been lost, stolen or shared in breach of our Terms and Conditions.
Force Majeure
977 Events Limited shall not be liable for refunds, compensation or additional costs arising from events beyond our reasonable control, including but not limited to:
* Severe weather
* Flooding
* Fire
* Government restrictions
* National emergencies
* Public health incidents
* Industrial action
* Terrorism
* Power failures
* Other unforeseen circumstances
Where possible, we will seek to reschedule affected events or provide alternative arrangements.
Fraud Prevention
We reserve the right to refuse refunds where fraud, ticket touting, unauthorised resale or misuse of tickets is suspected.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection legislation in England, Wales, Scotland or Northern Ireland.
Contact Us
For refund enquiries, please contact:
977 Events Limited
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Website: [Insert Website]
We aim to respond to all refund enquiries as quickly as possible, normally within 5 working days.
Policy Updates
977 Events Limited reserves the right to amend this Refund Policy at any time. Any updates will be published on our website and will take effect from the date shown above.
